Booking and cancellation policies
Slaatta Skisenter AS – Geilo Skiskole
Timrehaugvegen 34, N-3580 GEILO
Tel. +47 32 09 03 70
Org.nr. 937 303 866
BOOKING AND PAYMENT
It is the guests’ responsibility to check that the arrival and departure date, as well as everything else that is important for the booking, is correct. An order is binding as soon as an order number is assigned. Online payment is required unless otherwise is agreed. All guests are required to show an order number/ confirmation on arrival.
CANCELLATION AND CHANGES
We advise all our customers to have a good insurance prior to travel, in case of illness, loss or damage to travel items, accidents, liability etc. No compensation or refund is given in case of any unexpected malfunction, such as bad weather, power failure, machine failure, shutdowns / lifts etc.
A lift pass can be refunded if it’s not been used. The lift pass is considered used when registered in lift reader, regardless the number of days the ski pass is applicable to. In case of illness or injury, the owner of the ski pass shall be entitled to a refund for the time the ski pass cannot be used. On request, illness or injury shall be documented by means of a medical certificate. The ski pass shall be turned in as quickly as possible. A refund will only be given to those who are ill or injured. No refunds are given for the purchase of an hour pass, day pass or point card.
Ski school, activities and rental equipment
In case of illness, injury or death pertaining to yourself, spouse, cohabitant, family or fellow companion there will be no refund, unless the reason falls within cancellation terms.
Cancellations before 5 days of arrival/ starting date are subject to a 100 % refund with a handling fee of NOK 300.
Cancellations 3-5 days before arrival/ starting date are subject to a 50 % refund. Cancellations 1-2 days before arrival/ starting date are subject to a 25 % refund. No show: 0 % refund.
We won’t give any refund on started ski school tuition, activity, or rental period.
Participants should have travel insurance with cancellation protection, as well as cover for the activities they participate in. Then travel insurance can be used for refund in case og illness.
Any cancellations must be done by writing to firstname.lastname@example.org within opening hours, 09.00-15.30.
Equipment insurance can be ordered online or purchased when picking up equipment. The insurance covers damage to equipment when used on groomed slopes/trails. It does not cover theft and personal injury. In the event of destruction of equipment that has been used off the trails (roads, pathways, etc.), the guest is financially responsible, even with insurance. When handing out equipment, the owner is responsible for ensuring that the equipment is prepared, checked and faultless. Damage and defects in the equipment that are not documented when the equipment is handed over are considered to have been inflicted by the guest even during their use. The supplier is not liable for personal injuries caused when using rental equipment.
The orderer is responsible:
– To assess whether they are physically and mentally fit to participate in the ordered activity.
– To have proper clothing for the ordered activity.
– To follow the instructions given before and during the activity.
– To ensure that the age limit is adhered
– To ensure that nobody booked shows up at the activity under influence of alcohol. If this occurs, that person will not be able to participate in the activity, and will get no refund.
-To show up at the right place and the right time as stated in the booking.
All activities take place at your own risk.
Slaatta Skisenter AS shall not be liable for unsatisfactory weather conditions, closed facilities or any other circumstances beyond our control. We are subject to errors and changes in our price lists, description of services and technical support.
Both parties have the right to withdraw from the agreement if the activity can’t be completed as a result of local acts of war, natural disasters, terror, fire or similar major events that neither party has been able to predict or influence.
When ordering a product or service at Slaatta Skisenter AS / Geilo Ski School, you agree to us registering you into our database. You enter information such as name, address, e-mail address and phone number. We store and use your information so that we can fulfil our obligations to you as a customer. We treat your personal information with the greatest care, in accordance with the General Data Protection Regulation (GDPR). All information we provide from you is only used to optimize your customer experience with us and the information is not shared with outside parties. According to GDPR, you have the right to access and, or remove the information we have stored on you.